Professional Institute of the Public Service of Canada President Debi Daviau speaks with the media about the Phoenix pay system during a news conference in West Block, Monday February 25, 2019, in Ottawa. One of Canada's biggest civil service unions says outsourcing of work that could be done by government employees is costing taxpayers billions of dollars, with much of the money spent on sub-par work or failed IT projects. THE CANADIAN PRESS/Adrian Wyld